Please note that if a product was not offered on the official Samsonite websites in Europe, you may not be able to register your item.
If you wish to make a warranty claim, please make sure your receipt is sent with the item to the authorised service centre.
Your bag’s product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located.
Enter the product ID without spaces and press the ‘check’ box. The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one.
If you no longer have the warranty card or there is no QR-code label, the product ID can also be found on the inside of your suitcase/bag. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining.